Considerations for Printing the Diagnostic Print

1. The IQ Diagnostic Print prints in A3 and B sizes so you must have media loaded (roll or sheet) that is this size or larger.

2. Use the same type of media that the customer was using when they found the image quality problem.

3. If the customer is using non-HP media and after the Image Quality Test you still have the same image quality problems, change to genuine HP media and repeat the Image Quality Test.

4. If you do not see any problems with the Image Quality Test, then the problem may not be with the printer itself. The problem may be with the RIP or the driver for example.

However, if you do see problems with the Image Quality Test then continue with the following procedures which will help you to diagnose the problem.