No Output from the Printer

If a file is sent to the Printer but no output is printed, then try the following to resolve the problem:

1. Check that the power cable is correctly connected and that the Printer is switched On. Check that all communication cables are correctly connected.

2. Strong Electromagnetic fields or electrical disturbances may be affecting the Printer. In this case, power Off the Printer and wait until the electromagnetic environment has returned to normal before powering On the Printer again.

3. Incorrect Graphic Language has been set through the Front Panel. Make sure that if a MAC OS is being used to print, the graphic language setting should be set to Automatic or PostScript.

4. Make sure the correct driver has been installed. The correct driver can be downloaded from http://www.hp.com/go/designjet.

5. If a Mac OS is being used with either FireWire or USB, the data encoding option may need to be changed.

Change the data encoding setting through the Front Panel (Setup Menu/Printing Defaults Menu/PS Options/Encoding/ASCII).

Then configure the application to send ASCII data.

6. The print job could be waiting for a timeout:

Check that the file has a proper file terminator. If not, then wait the specified I/O timeout period.

If Nesting is turned ON, the Printer may be waiting for the specified timeout before printing.

If using the Embedded Web Server, a print preview may have been requested. In this case, initiate the print through the Embedded Web Server.