In the same way that you can determine if the Printer is causing failures in the Printheads, you can determine if the customer is replacing the Printheads before the minimum life expectancy has been reached without performing the maximum recovery action (Troubleshooting procedure).

If the user replaces the Printhead without performing a recovery action, the Printhead will be marked 0. If the user replaces the Printhead after only performing Levels 1 or Level 2 recovery action, the Printhead will be marked 1 or 2.

If a customer complains about having to replace the Printheads frequently before the minimum life expectancy has been reached due to poor print quality, using the information obtained with the Printhead History Utility you can determine if the Customer is replacing the Printheads too early as follows:

Enter the Printhead History Utility and Select the color of the Printhead that is experiencing the replacement problem. In the following example, Printheads 2, 3 and 4 were removed too early:

In order to check if the maximum recovery process (Troubleshooting procedure) was performed on each Printhead, select the Printhead and press the Enter key.

As you can see in the above example, all the Printheads were removed before the minimum life expectancy was reached (Ink used is below 100%) and the maximum recovery action was not performed (P/H cleaning code is 0, 1 or 2). Therefore the conclusion is that the Printer is OK and the problem is that the customer is replacing the Printheads too early. In this case advise the customer to use the Troubleshooting procedure (refer to » Performing the Troubleshooting Procedure) to determine if Printheads need replacing or not. Emphasize that performing the Troubleshooting procedure could recover the Printhead if it is printing badly, therefore the User wouldn't need to buy new Printheads frequently.