This chapter explains how to use the built-in Service
Tests and Service Utilities and what to do if any of the Service Tests
fail. If possible, always perform a Service Test on the component
that you are about to replace, just to make sure that is the component
that has failed. If the test on that component passes, there is no
need to replace it.
Phone Support
In certain circumstances, a Call Agent can try and troubleshoot
the Printer by requesting the Customer to perform a Service Test
via the phone. Using this process, it can be determined whether
the Printer requires any on-site maintenance.
