NOTE: Before troubleshooting System Errors, if possible, repeat the procedure performed when the error was reported.

NOTE: When reporting the System Error Code, make sure that you supply the full Error Code and the firmware version (displayed during the initialization process when powering ON the Printer or available in the User's Printer Setup Utilities Statistics menu).

The following pages contain a list of System Error Codes and their respective descriptions and recommended corrective actions. Only try one recommended action at a time and check if the Error Code has disappeared.

System Error Codes consist of two groups of alpha numerics:

[XXXXXX]-[YYYYZZZZ]

The first set of 6 alphanumeric characters consists of the System Error and the second set of 8 digits, when present, refer to the internal error data.

NOTE: If the YYYY digits in the second set of 8 characters are zero [0000ZZZZ], this indicates a LAN Card System Error. The last four digits [ZZZZ] of the Error Code must be reported to the vendor support organization:

-For HP JetDirect Cards, this error code must be reported to the iIPS Division Support.
-For 3rd party LAN Cards, the HP support organization should communicate to the customer that they should address it through the 3rd party vendor support structure

If you have an error code which is not documented in this Service Manual or you have an error which you cannot resolve, then report the error to the HP Response Center or the nearest HP Support Office. When reporting the error, have the following information ready: