hp designjet 5000/5500 series series printers

select printer | 5000/5500 series | service information | hp ink supplies troubleshooting

hp designjet 5000/5500 series printers

» hp ink supplies troubleshooting

» service information

» toubleshooting

» system error codes

» hp ink supplies troubleshooting

» service test and utilities

» service calibrations

» print quality

» preventive maintenance

» functional overview



	» send feedback or comments

	Printhead Cleaner Errors (First Digit = A or *)


	NOTE: When replacing Printhead Cleaners:
		-Ensure that you have the correct Printhead Cleaner. -Ensure that the Printhead Cleaner is the correct color for that slot. -Ensure that the Printhead Cleaner is the correct orientation.


	NOTE: If all 6 Printhead Cleaners present the same error message, check the following:
		-All Printhead Cleaners installed are NOT wrong type i.e. wrong model, unapproved etc. -Replace Printhead Cleaners when Printheads are replaced.


	NOTE: The message status for Printhead Cleaners will not change until the door is closed; there is no sensor detecting removal and insertion.

	Status Numbers	Error Description	Procedure
	*X03 Replace	There is a Printhead Cleaner detection failure (you may continue to use the Printhead Cleaner)	Try the following: 1. Ensure that genuine HP No. 81 Printhead Cleaners are installed. 2. Reseat the Printhead Cleaner. 3. Check the lens is clean and perform Lens Maintenance if required. 4. Replace the Printhead Cleaner.
	XX05 Replace	The Printhead detects that the Printhead Cleaner does not match the rest of the ink system already installed.	Ensure that you have replaced the Printhead Cleaner together with the Printhead. Ensure that genuine HP No. 81 Printhead Cleaners are installed.
	XX06 Replace	The Printer detects an incorrect Printhead Cleaner


privacy statement	using this site means you accept its terms

© 1994-2006 Hewlett-Packard Company