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Refill Information
(DesignJet 5500 Series Only) |
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Ink-Level Sensing (ILS)
Out of Control
Two situations exist that could trigger an ILS Out of Control:
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1. HP Ink Cartridges
deliver more ink than the expected 680cc
-Ink Cartridges refilled with non-hp ink.
-ILS coils become stuck (rare).
2. Non-hp hardware detected in the Ink Delivery
System. |
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Each one of these situations could
potentially damage the printer’s Ink-Tube System and Printheads.
However, since we cannot tell for sure if damage to the printer
will occur we cannot prevent a customer from printing. What we can
do is warn the customer of possible damage, but not stop the printing
altogether.
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Ink Cartridge Delivers Too
Much Ink
The following information explains the front panel message flow:
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Error Message |
Warning!... supply ink level?
(Error code 8x09) See user manual |
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Description |
If you choose to continue printing with this ink supply
you will not have an ink level indicator. You may not know
when the ink supply is running low or empty. Printing with
an empty ink supply may seriously damage your printhead, ink
tubes, and printer. See below for a complete listing of features
that will not be available with continued use of this ink
supply. Any damage resulting from use of this supply or non-Hewlett-Packard
ink is not covered under your printer warranty.
The following features will not be available as a result
of using
this supply.
1. In the Ink Cartridge menu:
– Ink level indicator
– Percentage of ink remaining
2. In WebAccess:
– Ink Cartridges status
– Ink Level |
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Recovery
Action |
Select "Yes" to replace the Ink
Cartridge with a genuine HP No.
81/83 Ink Cartridge, or "No" to continue. |
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Risks with the Ink Cartridge
Delivering Too Much Ink |
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1. Meeting Point
Refills: If the customer refills within the ink meeting point zone,
then the ink cartridge will operate “normally.” If the
customer refills after the meeting point, then an ink cartridge
error will appear. Therefore, no major issues in regards to printer
damage are anticipated.
2. Frozen Coils Refills: The major risk of hardware
failure in these kind of systems is printhead dry fire and probable
empty ink tubes. Since the coil signal is blocked, the ILS will
never detect an out of ink situation which could allow the printer
to print without ink.
3. In either case customers loose the unattendedness
of the printer since they have to perform frequent ink cartridges
refills to avoid the previously mentioned issues.
4. Image quality, printhead performance, ink/media
compatibility cannot be guaranteed with the use of non-hp ink. Customer
acceptance depends on their preferences. |
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Non-HP Hardware Detected
in the Ink Delivery System
The following information explains the front panel message flow:
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Error Message |
XX08 Unknown |
| Description |
Use genuine HP components for excellent
image quality from your printer. If you choose to continue
printing with this ink supply you may not have a properly
functioning or reliable ink level indicator. The solid bar
showing the ink level will be replaced by a patterned bar.
You may not know when the ink supply is running low or empty.
Printing with an empty ink supply may seriously damage your
printhead, ink tubes, and printer. Any damage resulting from
use of this supply or non-HP ink is not covered under your
printer warranty.
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| Recovery
Action |
Select "Yes" to replace the Ink
Cartridge with a genuine HP No. 81/ 83 Ink Cartridge, or "No"
to continue. |
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Risks with Using Non-HP
Hardware
The risks in using non-hp hardware refill systems are: |
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-Printhead dry fire.
-Probable empty ink tubes. |
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| These issues can be caused by: |
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-Cartridge not refilled to 100%. A customer could
perform a counter reset when the cartridge was not refilled to 100%.
If so, the printer thinks the IC is 100% full when, in fact, it could
be
80% full. When the ink is depleted, the printer may continue printing
without ink.
-Uninstalling non-hp hardware. While the non-hp hardware is installed,
the ink cartridge smartchip is not updated. Therefore, an IC can be
marked at 80% full when, in fact, it’s only 70% full. If the
non-hp hardware is uninstalled the printer thinks there is more ink
available than there really is. Thus, the printer may continue to
print without ink.
-Not performing the reset process. If customer is not performing the
reset, the initial status of the quantity of ink will not be 100%
when it really is 100%. |
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ILS Out of Control Detection
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ILS Out of Control Warranty
Statement
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1. Printhead and
cleaner warranty: Until the “end of warranty” date printed
on the product is reached, or 700 cc of HP ink is delivered through
the printhead, whichever occurs first.
2. Ink Cartridge warranty: Until the genuine HP
ink is depleted as indicated by the printer, or the “end of
warranty” date printed on the product is reached, whichever
occurs first.
3. For HP printer products, the use of a refilled
or non-original HP consumable product (ink, printhead or ink cartridge)
does not affect either the warranty to the customer or any HP support
contract with the customer. However, if printer failure or damage
is attributable to the use of a non-HP or refilled ink cartridge,
HP will charge its standard time and materials charges to service
the printer for the particular failure or damage. |
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