There are several situations where the print length can be too short:

   -Improper use of crop marks.
   -Use of Coated Media when trying to get precise output.

However, in the last case, the length difference is a maximum of 4 to 6mm per meter, whereas the first two cases can affect the print length by several centimeters. Depending on the type of problem, the troubleshooting sequence is different.

1. Improper use of crop marks.
If the customer is using crop marks, this can be the cause of the length difference because the way the margins and the crop marks are implemented in the DJ5000 is very different from the way it is done in other Designjet products, e.g. DJ2000, 2500, 3000 & 3500.

2. Use of Coated Media when trying to get precise output.
If the customer is using any type of Coated Media, Bond, etc. advisethem to use glossy or polyester based films when the print accuracy is important.