This problem can appear on paper-based coated media if a lot of ink printed quickly. The media cannot absorb the ink quickly enough and becomes distorted. As the Printheads move over the media, the Printheads and the media come into contact with each other and the printed image is smeared.

1. Press the Cancel key on the front panel; if you continue to print, the paper may damage the Printheads.

2. Cancel the print job from your computer application.

In order to obtain better results perform the following:

-Use HP recommended media. If the image you are printing has intense color, use HP Heavy Weight Coated (Economy) Paper.
-Use extended margins, or try to increase the print margins by relocating the image on the page from the software application.
-Ensure the Deflectors are installed on your Printer.
-If the customer is using `Media Saving Options' from the advanced section of the HP- GL/2 Driver, try disabling one or both of the options `auto rotate' and `inked area'.
-Use the Take Up Reel if you have one installed.