If you have problems loading either Roll or Sheet
Media, then there could be a problem with the Vacuum Fan. To verify
if there really is a problem with the Vacuum Fan, try the following:
1. With the Printer ON, open the Window of the Printer
and place a sheet of HP High Gloss Photo Paper (must be D-Size),
aligned with the blue lines on the Center Platen. If the Vacuum
Fan holds the sheet in place, and then loads it correctly, then
the Vacuum Fan functions correctly. If the Vacuum Fan does not hold
the sheet in place (no suction), then try the following:
Check that the holes in the Center Platen are NOT
blocked.
2. If the Vacuum Fan held the sheet in place,
but couldn't correctly load it, then there could be a problem with
the Drive Roller. In this case, replace the Drive Roller
» Drive Roller.
