 |
Troubleshooting
System Error Codes |
| |
|
| Chapter
2 contains a list of system error codes and their respective
descriptions and recommended corrective actions. Only try one recommended
action at a time and check if the error code has disappeared.
If you have an error code which is not documented in this Service
Manual or you have an error which you cannot resolve, then report
the error to the HP Response Center or the nearest HP Support Office.
When reporting the error, have the following information ready:
|
|
|
|
-Model and Serial Number of the Printer.
-Which firmware revision the Printer is using (See Note below). Check
firmware in Utilities / -Statistics / Code rev.
-The complete error number (See Note below).
-The Service Configuration Print
-The Current configuration sheet.
-Which software application the customer is using (name, version,
etc.). |
| |
| NOTE: When reporting the System
Error Code, make sure that you supply the full Error Code (including
the last 8 numbers where applicable) and the firmware version. Without
this information, HP Support Personnel cannot help you. |
| |
