hp designjet 5000/5500 series series printers

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hp designjet 5000/5500 series printers

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	Phone Support

	Phone Support In certain circumstances, a Call Agent can try and troubleshoot the Printer by requesting the Customer to perform a Service Calibration via the phone. In Phone Support the user will have access to a limited number of Calibrations (on-site repair calibrations are excluded). If a Service Calibration fails, a four digit (xxxx) calibration error code is reported which can be used to determine whether the Printer requires any on-site maintenance. Up to three error codes can be reported for each Calibration. To troubleshoot Service Calibration Error Codes.



	NOTE: If a calibration fails, the Printer will use the previous successful calibration. If you have a Print Quality problem you must troubleshoot the error to restore quality.



	WARNING: REMEMBER THAT CERTAIN CALIBRATIONS ARE REQUIRED EVEN IF AN ASSEMBLY HAS BEEN DISASSEMBLED TO GAIN ACCESS TO ANOTHER ASSEMBLY OR COMPONENT.

Which Calibrations Need To Be Done
When Required	Scan Axis	Service Station	Accuracy	Carriage Height
Carriage is disassembled or replaced	Yes	Yes	No	Yes
Paper-Axis Motor is disassembled or replaced	No	No	Yes	No
Platen Assembly is disassembled or replaced	Yes	No	No	Yes
Service Station is disassembled or replaced	No	Yes	No	No


	NOTE: Refer to the following page for the relevant Calibration.


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