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Printing the Diagnostic Print
   

1. Once the message "Ready" is displayed on the Front Panel, scroll to the "Printer Setup Options" icon and press the Enter key.

2. Once inside the "Printer Setup Options" menu, use the Arrow keys to scroll to the "Utilities" menu and press the Enter key.


ON-SITE REPAIR
   
 

For On-Site Engineers accessing the complete list of Service Utilities

a. Once inside the "Utilities" Menu, press the following key combination to access the complete list of Service Utilities.
   
PHONE SUPPORT
   
 

For Call Agents requesting the User to print the Service Diagnostic print

a. Once inside the "Printer Setup Options" menu and the "Device setup" menu is highlighted, press the following key combination.
   
 

3. The message below is displayed. Select Yes to continue.

4. You are now in the Service Menu. Use the Arrow keys to scroll to the "Service Utilities" menu and press the Enter key.

5. Use the Arrow keys to select "1.8 Diagnostic Print" and press Enter to print it.

 


 

NOTE: (5000 Series Only) For Firmware Versions earlier than A.02.xx, the Printer will start to print the Diagnostic Print immediately after selecting
  NOTE: For Firmware Version A.02.xx in the 5000 Series and on the 5500 Series, the Printer DOES NOT print the complete Diagnostic Print. Instead you must select which part of the Diagnostic Print that you need.
 

6. Use the Arrow keys to select the page that you need and press Enter to print it.
 

-Page 1 - Checks for banding in the Primary Colors (See Overall Print Quality Test - Page 1).
-Page 2 - Checks the Color to Color Alignment (See Color Alignment Print Test - Page 2).
-Page 3 - Check the Bidirectional Alignment (See Bidirectional Alignment - Page 3).
-Page 4 - Check for Vertical Line Straightness (See Vertical Line Straightness - Page 4).
-Page 5 - Performs the Nozzle Test (See Nozzle Print Test - Page 5).
 
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