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hp designjet scanner 4200 |
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tell me about hp customer care
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As your strategic support partner, we make it our business to help keep your
business running smoothly. HP Customer Care offers award-winning support to ensure you get the most
from your HP Designjet Scanner 4200.
HP Customer Care provides comprehensive, proven support expertise and
leverages new technologies to give customers unique end-to-end support. HP Customer Care offers a
wide range services, from onsite support to participation in online user forums, allowing you to
maximise the productivity of your printing solution. To find out more about HP Customer Care,
please visit us at:
www.hp.com/go/support.
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what to do before you call |
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- Review 'The Problem is ...' section.
- Refer to other user documentation you have:
- If you have installed third-party software drivers refer to
that user documentation.
- If the problem appears to be related to your software
application, first contact your software vendor.
- If you still have difficulty, refer to the HP Support Services booklet shipped with this scanner. This document
contains a comprehensive list of various support services available to help solve
problems.
- If you do call one of the Hewlett-Packard offices, please have
the following information available to help us answer your questions more quickly:
- The version of scanner software you are using,
and the scanner's firmware version and date.
You can find this information under the Setup tab
by pressing the Options button and then the About button.
- The scanner you are using (the product number and the serial
number, found on the label at the back of the scanner).
- The printer you are using with your scanner (the product number
and the serial number, found on the label at the back of the printer).
- Any special equipment or software you are using (for example,
spoolers, networks, switch-boxes, modems, or special software drivers).
- The cable you are using (by part number) and where you
purchased it.
- The software driver and version you are currently using.
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tell me about... 
