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Tell me about hp customer care

As your strategic support partner, we make it our business to help keep your business running smoothly. HP Customer Care offers award-winning support to ensure you get the most from your .

HP Customer Care provides comprehensive, proven support expertise and leverages new technologies to give customers unique end-to-end support. Services include setup and installation, troubleshooting tools, warranty upgrades, repair and exchange services, phone and Web support, software updates, and self-maintenance services. To find out more about HP Customer Care, please visit us at:

What to Do Before You Call

  1. Review the troubleshooting suggestions:
    • In the relevant driver documentation supplied with this printer (for users sending PostScript files or those using Microsoft Windows).
    • If you have installed third-party software drivers and RIPs, refer to their user documentation.
    • If the problem appears to be related to your software application, first contact your software vendor.
  2. Run the System Maintenance tool for the printer.

    3. How do I use HP Designjet System Maintenance?

  3. If you still have difficulty, refer to the HP Support Services booklet shipped with this printer. This document contains a comprehensive list of various support services available to help solve printer problems.
  4. If you do call one of the Hewlett-Packard offices, please have the following information available to help us answer your questions more quickly:
    • The printer you are using (the product number and the serial number, found on the label at the back of the printer).
    • The computer you are using.
    • Any special equipment or software you are using (for example, spoolers, networks, switch-boxes, modems, or special software drivers).
    • The cable you are using (by part number) and where you purchased it.
    • The type of interface used on your printer (USB, parallel, or network).
    • The software name and version you are currently using.

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