Printer Identification Section

-Should a Service Note be applied to the Printer?
-Is the Firmware Release the most current one?
-Is the Printer under warranty?
-Can the Printer Firmware be upgraded?
-Does the Printer have a Network card?

Printer Status Section

-Is the computer sending the right data to the Printer?
-Has the automatic Printhead Alignment failed?
-Has the factory Paper-Advance Calibration been performed?
-Has the user calibrated a specific paper type for top accuracy?

Printer Status - Job Queue

-Which file is causing the problem?
-Is the User "causing" print quality issues?

Printer Status Section - Errors and Warnings

-Has an unrecoverable error occurred?
-Why did the Printhead Alignment fail?
-Why is the Printer not able to initialize completely?
-Is there a Firmware/Driver bug?

Codes for Printer States

Printer Usage Section

-Does the Printer have too much "Aerosol"?
-Is the Printer too noisy?
-Is the Printer close to it's end of life?

In Consumable Identification Section

-Are ink consumables from HP and covered by warranty?
-Have the Ink Cartridges expired?
-Are the Printheads too old?

Ink Consumable Status Section

-Are the Printheads/Ink Cartridges OK?
-Do the Printheads need aligning?

Ink Consumable Usage Section

-Are the Printheads too old?
-Are the Printheads in warranty?
-Are the Ink Cartridges almost empty?
-Is there enough capacity for the Ink cartridges?
-Is the User replacing the Printheads too early?
-Is the User trying to recover the Printheads?
-Is the Printer destroying the Printheads?

I/O Section - hp jetdirect configuration

-Is the network transmission speed OK?
-Does the Network Card have the correct Firmware Release?
-Is the Network Card the right one for this Printer?

I/O Section - hp jetdirect configuration

-Is the network transmission speed OK?
-Does the Network Card have the correct Firmware Release?
-Is the Network Card the right one for this Printer?

I/O Section - TCP/IP information

-Is the IP address OK?
-Is the Subnet Mask OK?