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Ink Cartridge Errors

  NOTE: When replacing Ink Cartridges:
 

-Use the Replace item in the Ink Cartridges menu. This will release all air from the Ink Cartridge and avoid problems in its removal.
-Ensure that you have the correct Ink Cartridge. -Ensure that the Ink Cartridge is the correct color for that slot.
-Ensure that the Ink Cartridge is the correct orientation, with the color coded label at the top.

  NOTE: If all 6 Ink Cartridges present the same error message, check the following:
 

-All Ink Cartridges installed are NOT of the wrong type i.e. wrong model.
-If you replace or reseat Ink Cartridges one at a time and the error persists for all cartridges, this indicates a hardware problem. Do the following:

 
-Check ISS cable connections on the rear of the Ink Supply Station and the ISS PCA.
-Remove the Backplate and check that the connections on the floaters are clean and check that the floaters move freely.
-Replace the Ink Tubes System (See Ink Tubes System).
-Replace the ISS PCA (See Ink Supply Station (ISS) PCA).
Status Numbers
 Error Description Procedure
XX03 Replace
The Ink Cartridge has a leak which prevents the ink pumping to the Printer.

WARNING: If the Ink Bag in the Ink Cartridge is leaking, the Tubes may be damaged.
1. Remove the Ink Cartridge immediately.
2. Open the Door at the rear of the Left Cover and check the Air Tubes for Ink and do the following:
3. If there is no ink in the Air Tubes:
a) Replace the Ink Cartridge and, if the XX03Replace error reappears for any Ink Cartridge, go to step 5.
4. If there is ink in the Air Tubes:
a) Remove all the Ink Cartridges to allow the ink to drain from the Tubes.
b) Replace the faulty Ink Cartridge and reinsert the other Ink Cartridges.


If the XX03Replace error reappears for any Ink Cartridge, do the following:
5. Remove the Ink Cartridge and check for ink on the Air Connector on the rear of the Ink Cartridge.
6. If there is ink present, do the following:
a) Press the sides of the Ink Cartridge to see if ink is leaking from the Air Connector and replace the Ink Cartridge if it is faulty.
b) If the Ink Cartridge is not faulty, replace the Ink Tubes System (See Ink TubesSystem).
7. If there is no ink present, do the following:
a) Verify ISS cable connections.
b) Remove the Backplate and check that the
slots and connections on the floaters are clean.
c) Replace the Ink Tubes System (See Ink TubesSystem).
d) Replace the ISS PCA (See Ink Supply Station (ISS) PCA).
XX04 Replace
Smart chip error. You can not continue to use this Ink Cartridge.
1. Remove the Ink Cartridge and reinstall.
2. Replace the Ink Cartridge
XX05 Replace
Incorrect Ink Cartridge
Check correct Ink Cartridge is installed. Replace with approved Ink Cartridge.
XX06 Replace
The Printer detects that the Ink Cartridge does not match the rest of the Ink System already installed.
Ensure that the Printheads and the Ink Cartridges are HP No. 81.
XX08 Unknown
The Ink Cartridge smart chip indicates that the Ink Cartridge installed is not supported by HP.
1. Press Enter to continue or:
2. Replace with a genuine HP No. 81 Ink Cartridge.
This error only appears in Refill situations.
XX02 Reseat
Continuity problem between Ink Cartridge and Ink Supply Station.
1. Remove the Ink Cartridge and reinsert.
2. Replace the Ink Cartridge.
3. Remove the Ink Supply Station and check contacts on floaters.
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