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media Axis Test
   

PHONE SUPPORT

The purpose of this test is to verify:

 

-Overdrive Roller movement.
-Paper-Axis motor.

 

This test measures the current required to move the Media Axis parts in order to verify if parts are moving freely or not.

Perform the Media Axis Test as follows:

1. In the "3 Service Tests" menu, scroll to "3.2 Media Axis" and press Enter.

2. The test will start and the following message will appear on the front panel as the test is performed.

3. When the test has completed the Maximum and the Average Pulse Modulation Values are displayed for each direction (down and up). Press Enter to return to the Service Tests menu .

 

NOTE: Report the values to the nearest HP Response Center or HP Support Office to determine whether values are within the accepted range.

When reporting the values, have the following information ready:

 

-Model and Serial Number of the Printer.
-All values reported in the test.
-The Service Configuration Print.

 

If values are not within the accepted ranges, turn the Printer OFF and perform the following steps and repeat the test after each one:

1. Lift the Media Lever and insert thick media into the paper path to push out any media that may be stuck there.

2. Open the Window and check for any visible obstacles restricting the movement of the Drive Roller. If there is a wrinkled mass of media inside the paper path, lift the Pinch Wheels (using the Media Lever) and clear the obstruction. If you cannot reach the media, remove the Entry Roller to gain better access.

3. Remove the Paper-Axis Motor Assembly and check the Drive Roller movement is smooth and if it is not, remove theC enter Platen Assembly to check for any obstructions.

4. Replace the Paper-Axis Motor Assembly.

   
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