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the problem is an error message and error code

error message when printing

error messages and error codes...

If you see an error code only (and no error message with the error code like the one above), then you must contact HP Support.

See:

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The following table lists error messages in the left column and their solution in the right. If the proposed solution does not solve your problem, try restarting the system.

Error messages and error codes

Description

Solution

When combining thick media handling (paper guide in extended position) with auto-size detection, the size detection must be done separately by running a preview scan before the final copy or scan operation.

(-19)

Perform a preview scan, reloading the original into the scanner.

The folder must be empty

(-11)

Check that the folder is empty before deleting it.

The currently selected printer is not installed on the system.

(-9)

Install a Windows printer driver for the currently selected printer.

No scanner selected or selected scanner not present

(-6)

Check that the scanner is turned on.

Check that the scanner is selected.

No media profile selected for current printer

(-2)

OK and run operation without media profile.

Cancel and prepare a media profile before performing operation.

No printer selected

(-1)

Check that the printer is connected.

Check the printer's configuration.

Invalid scan coordinates. The paper frame was placed fully outside the scan image.

(2)

The paper frame was placed fully outside the scan image.

You can reposition the paper frame so it covers some of the scannable area.

Not enough disk space for spool file

(6)

Make sure the environment variable TEMP (or secondary TMP) points to a folder with plenty of space.

The scanner is currently on standby. Please press the soft power button on the scanner to activate it.

(8)

Press the button.

Error printing colorsheet

(1003)

Check the printer.

Error detecting index-mark

(1013)

Reinsert the sheet and ensure it is aligned correctly and in the right position.

Sheet bad aligned

(1014)

Reinsert the sheet and ensure it is aligned correctly and in the right position.

Error detecting left margin

(1015)

Reinsert the sheet.

Error detecting right margin

(1016)

Reinsert the sheet.

Error reading colorsheet

(1017)

Check that you have inserted the correct sheet.

CLC aborted

(1018)

The user canceled the color map operation.

Wrong insert position?

(1019)

Reinsert the sheet and ensure it is aligned correctly and in the right position.

Can't find top of sheet

(1020)

Check that the sheet is inserted in the right position.

Can't find bottom of sheet

(1021)

Check that the sheet is inserted in the right position.

Does not correspond to this version of clc.dll!

(1022)

An incorrect version of the language resource DLL has been installed. Install a version of the DLL in the correct language.

Unable to open device for reading

(2004)

Check that the scanner is available.

Unable to open device for writing

(2005)

Check that the printer is available.

Unable to read from device

(2006)

Try again.

Unable to write to device

(2007)

Try again.

Destination already exists

(2013)

Use another file name.

The scanner is initializing or warming up.

(13496)

Wait until the power light on the scanner is on and the other lights are off.

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