If a shutdown occurs, you will get the message "Switch Power Off" followed by:

-Check Printhead Cleaner Path.
-Check Paper Path.
-Check Printhead Path (followed by (1), (2) or (3)).
-A shutdown in each path will require different steps to resolve the problem as explained as follows.

WARNING: In each case, make sure that you power OFF the Printer before attempting any procedures to resolve the problem.

Printhead Cleaner Path

Open the right door of the Printer and check for any visible obstacles restricting the movement of Service Station. Manually move the Service Station, checking for smooth and free movement.

Media Path

When a shutdown occurs in the Media path, you will get the message "Switch Power Off / Check Media Path (*). The (*) will be a number, which will give an indication on where the failure occurred:

1. Open the Window and check for any visible obstacles restricting the movement of the Drive Roller. If there is a wrinkled mass of media inside the paper path, lift the Pinch wheels (using the Media Lever) and clear the obstruction. If you cannot reach the media remove the Entry Roller ( See Entry Roller) to gain better access.

2. If this shutdown happens at the end of a Roll of Media, it could be because the media is stuck firmly to the Roll. Lift the Pinch wheels (using the Media Lever) and pull the media clear.

3. Perform the Media Axis Test (See Media Axis Test).

Printhead Path

When a shutdown occurs in the Printhead path, you will get the message "Switch Power Off / Check Printhead Path (*). The (*) will be a number, which will give an indication on where the failure occurred:

1. Switch the Printer OFF from the rear and open the window.

2. Look in the area where the Printer was printing at the time of the jam, this is where the media is most likely to be jammed.

3. Raise the media load lever.

4. Carefully remove any of the jammed media which you can lift up and out from the top of the Printer.

5. Carefully pull the rest of the roll or sheet down and out of the Printer.

6. If you are using a roll of media, trim the media with a knife as shown in the User's Guide.

7. Reload the media.

8. Switch the Printer ON.

9. If there is some media left behind in the media path, loading paper can become difficult. This can be cleared by loading a rigid paper type through the Printer media path.

10. If you have image quality problems after a paper jam, this could indicate that the Printheads have been moved from their correct position in the Carriage. To correct this perform Printhead Alignment - Refer to the User's Guide.

1. Clean Slider Rods and Apply Oil along the complete axis of the Slider Rods with the User's Slider Rods Lubrification Kit (See Slider Rods Lubrification Kit). After applying the Oil, perform the Scan Axis Test and check that the values are within the given limits.

2. Replace theScan-Axis Motor.

1. Open the Window and check for any visible obstacles restricting the movement of the Carriage Assembly. Try and move the Carriage Assembly manually, checking for smooth and free movement.

2. Check that the Encoder Strip is clean. If necessary, clean the Encoder Strip using a damp cloth.