System Error Codes explain which component/system is failing and what action should be taken to resolve the problem.
- XX: Service Part (2 digits).
- n: Service Part Index (if more than one used in the product) - Optional.
- e.g. Identify the Ink Supply (color and number).
- Y: Who should perform the action (1 digit) - (User or Service Engineer).
- Z: Action to perform (1 digit).
- m: additional actions/information to consider (1 digit) - Optional.
- e.g. Non-authorized ink was detected, PM was triggered or Printhead in/out of Warranty.
The following table explains the XX part of the System Error Code or Warning:
Code |
Component/System |
| 01.0 |
Main PCA/Electronics Module (Gamut) |
|
01.1 |
Add-on Electronics Module (Printmech) |
|
01.2 |
ISS Electronics Module |
|
02 |
Carriage |
|
02.1 |
Carriage PCA |
|
03 |
Power Supply Unit |
|
04 |
Network Card |
|
05 |
Formatter |
|
05.1 |
Fan of the Formatter |
|
05.2 |
Processor of the Formatter |
|
05.3 |
Memory of the Formatter |
|
06 |
Hard Disk Drive |
|
07 |
Interconnect PCA |
|
08 |
Front Panel |
|
11 |
Trailing Cable |
|
12 |
Carriage Flex Circuit |
|
13.n |
Cable from cartridge n to ISS PCA |
|
17 |
Interconnect Cable |
|
21 |
Service Station |
|
22 |
Ink Supply Station |
|
23 |
Pressure System (APS) |
|
24 |
Ink Delivery Tubes |
|
25 |
Spittoon |
|
26n |
Ink Cartridge (color n) |
|
27n |
Printhead (color n) |
|
28n |
Setup Printhead (color n) |
|
29n |
Printhead Cleaner (color n) |
|
31 |
Cutter |
|
32 |
Take-up Reel |
|
33 |
Sheet Feeder |
|
34 |
Dryer/Blower |
|
35 |
Cleanout Assembly |
|
36 |
Duplexer |
|
37 |
ARSS/Rollfeed |
|
38 |
Output Tray |
|
39 |
Paper Loading Failure |
|
41 |
Paper-Axis Motor |
|
42 |
Scan-Axis Motor |
|
43 |
Vacuum Fan |
|
44 |
Aerosol Fan |
|
45 |
Back Tension Motor |
|
51 |
Window/Door Sensor |
|
51.1 |
Service Station Door Sensor |
|
52 |
Drop Detector |
|
53 |
Media Sensor |
|
54 |
Pinch-Arm Sensor |
|
55 |
Line Sensor |
|
56 |
Drive Roller Encoder Sensor |
|
57 |
Ink Leak Detector |
|
58 |
Color Sensor |
|
59 |
Media Type Sensor |
|
61 |
Language Interpreting |
|
61.1 |
PS Fonts Missing |
|
61.2 |
File with Passwords cannot be Printed |
|
62 |
Input/Output through Parallel Port |
|
63 |
Input/Output through LAN Card |
|
63.0 |
Input/Output through Integrated LAN Card |
|
63.1 |
Input/Output through add-on JetDirect LAN Card |
|
63.2 |
Input/Output through add-on Gigabit LAN Card |
|
64 |
Input/Output through USB Port |
|
65 |
Input/Output (not know what port) |
|
66 |
Print Job Configuration |
|
67 |
Input/Output through FireWire Port |
|
68 |
Loss of Engine Counters Tracking |
|
71 |
Memory Management |
|
72 |
Generic Firmware |
|
73 |
Motor Control Functions |
|
74 |
Firmware Upgrade |
|
75 |
Preventive Maintenance |
|
75.1 |
Preventive Maintenance Kit #1 |
|
75.2 |
Preventive Maintenance Kit #2 |
|
76 |
Disk Full |
|
77 |
WebAccess Application |
|
79 |
Assertion (Uncontrol Firmware Error) |
|
79.1 |
Warning (Uncontrol Recoverable Firmware Error) |
|
81 |
Media Advance |
|
81 |
Media Cut |
|
83 |
Single-Sheet Feeding |
|
84 |
Roll Feeding |
|
85 |
Media-Axis Encoder Reading |
|
86 |
Carriage Movement |
|
87 |
Scan-Axis Encoder Reading |
|
91 |
Printhead Firing |
|
92 |
Servicing |
|
93 |
Ink Pumping |
|
94 |
Color Calibration |
|
95 |
Printhead Alignment |
|
96 |
Image Quality Troubleshooting |
|
97 |
Paper Advance Calibration |
|
98 |
Automatic Backup Printmode Enabled |
