Report basic parameters for call qualification.
Identify potential problems.
NOTE: Some of the parameters can be reset to zero by using
the EEROM Setup utility ( See EEROM Setup).
Check the Printer Information as follows:
In the Service Utilities submenu, scroll to "Printer Information"
and press Enter.
The Printer will display the following information on the front
panel. You will need to use the arrow keys to scroll through the
complete list because the front panel only allows 6 lines to be
displayed at one time.
Each parameter of the Printer Information is explained as follows:
Model Number - This identifies the model type
of the Printer and should be the same number as printed on the Serial
Number label (located at the back of the Printer). If the Model
Number on the front panel does NOT match the number on the label,
then use the EEROM setup (» EEROM Setup) utility
to set the correct model number.
Serial Number - The Serial Number should be the
same number as printed on the Serial Number label (located at the
back of the Printer). If the Model Number on the front panel does
NOT match the number on the label, then use the EEROM setup utility
(» EEROM
Setup) to set the correct model number.
Service ID - This number identifies the date when
the Printer was bought since it encodes the date when the first
print was sent to the Printer. This way the end of warranty period
can easily be determined without needing a proof of purchase from
the customer. The Service ID format is YYDDD, where
YY is the actual year since 1990 and DDD
is the number of actual days since January 1st. How to calculate the Service ID from a calendar date:
YY = calendar year - 1990 (e.g.: 1998 = (1998 -
1990) = 08; 2001 = (2001 - 1990) = 11)
DDD = (Calendar month - 1) x 30 + Calendar day
or 30 if the day is 31 (e.g.: Oct. 10th = (9 x 30 + 10) = 280;
Dec. 31st = (11 x 30 +30) = 360 How to convert the Service
ID into a calendar date: Year = YY + 1990
(e.g.: 08 = (08 + 1990) = 1998; 11
= (11 + 1990) = 2001) Date = DDD divided by 30,
plus one if there is a remainder, gives you the month. The remainder
gives you the day of the month (e.g. 280 (280/30
= 9 + 1 = 10) = October 10th; 360 = (360/30 = 12)
= December 30th)
Engine F/W - The current version of the Firmware
being used by the Printer and the date that it was updated.
Formatter F/W - The current version of the Firmware
being used by the Formatter (if it is installed).
Hard disk F/W - The current version of the Firmware
being used by the Hard Disk (only if the Formatter is installed).
Paper usage - The amount of media used by the
Printer.
Ink usage - The amount of Ink used by the Printer.
Scan axis usage - Number of Scan-Axis cycles represented
as a percentage over the maximum number of Scan-Axis cycles that
the Printer is designed to support. If the percentage is more
than 100% and the Printer is experiencing problems then
try the following:
Paper axis usage - Number of Paper-Axis movements
represented as a percentage over the maximum number of Paper-Axis
movements that the Printer is designed to support. If the percentage
is more than 100% and the Printer is experiencing
problems then try the following:
Replace the Paper-Axis Motor »
Paper-Axis Motor.
Service Station usage - Number of Service Station
cycles represented as a percentage over the maximum number of Service
Station cycles that the Printer is designed to support. If the percentage
is more than 100% and the Printer is experiencing
problems then try the following:
Replace the Service Station » Service Station and Aerosol Fan.
Spittoon usage - Number of drops spitted into
the Spittoon (on the left hand side of the Printer) represented
as a percentage over the maximum number of drops allowed by the
Spittoon. If the percentage is more than 100% and
the Printer is experiencing problems then try the following:
Replace the Spittoon » Spittoon.
Pinch-lift usage - Number of Pinch-lift cycles
represented as a percentage over the maximum number of cycles that
the Printer is designed to support. If the percentage is more
than 100% and the Printer is experiencing problems then
try the following:
Replace the Pinch-Lift Mechanism »
Pinch-Arm Mechanism.
Cutter usage - Number of times the Cutter has
been used represented as a percentage over the maximum number of
times that the Printer is designed to support. If the percentage
is more than 100% and the Printer is experiencing
problems then try the following:
Replace the Cutter Assembly » Cutter Assembly.
Carriage usage - Number of Printhead insertions
in the Carriage stall where the most Printheads have been inserted
represented as a percentage over the maximum number of Printhead
insertions that the Printer is designed to support. If the percentage
is more than 100% and the Printer is experiencing
problems then try the following:
Replace the Carriage Assembly »
Carriage Assembly (Including
Belt).
