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Print Quality
Troubleshooting Checklist |
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When faced with a Print Quality
problem, use the following checklist as a guide in troubleshooting
the problem:
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1. Problem reproduction
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-Reproduce the problem that the
customer is seeing using their original settings. You can use the
Demo Print in order to do it. |
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2. Printer configuration:
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-Print Mode: Set to "Max. Quality" (in
the Printer and in the driver).
-Dry time: Set to "Automatic".
-Select the correct media setting when loading the media. |
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3. Hardware check
list
Firmware Revision |
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-Check if the latest version of the Firmware is
installed. If not Install the latest Firmware revision (See Service
Upgrade). |
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4. Printheads
Printhead Troubleshooting Process:
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-Check the Printhead status in the front-panel.
-If (xxxx)replace is displayed, the faulty Printhead
must be replaced.
-If the (xxxx)recover is displayed recover the Printhead
(See How to fix the Nozzle Defects).
-If you don't have any samples yet, reproduce the original problem
with the correct Printer settings.
-Print the Diagnostic Print ( See Printing
the Diagnostic Print) using the exact settings and Media
that the Customer used when faced with the Print Quality problem.
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Printhead Alignment and Check: |
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-Perform the "Printhead Alignment" from
the Printer Setup menu / Utilities/Calibrations/Printhead Alignment,
using the same media with which you were experiencing problems. |
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5. Media |
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-Make sure that you use HP media.
-Store media according to its Environmental Specifications.
-Select the correct media type through the Front Panel when loading
it. |
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6. Driver print quality
configuration: |
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-To clarify if the reason of the problem is
related with the print mode defined with the Non-HP Driver try the
following:
-Print the same sample using the Non-HP driver and their normal
media.
-Print one of the internal demos or Diagnostic Print using HP Media
and configuring the Printer as indicated previously.
-If the output obtained using the HP Solution is good and the one
obtained through the 3rd party solution is bad, HP support organization
should communicate to the customer that the problem is not in the
Printer and that they should address it through the 3rd party vendor
support structure. |
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7. Service Accuracy
Calibration |
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Perform the Service Accuracy
calibration using HP High-Gloss Photo Paper. |
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8. If the problem
is in Production Mode, perform the banding Calibration on the Media
and Printmode in wich the problem appears (See Banding
Calibrations)
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9. If the customer
is using HP media which is not present in the front panel menu, advise
him to download the appropriate media profile. |
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10. There are two
production limitations which affects both the 5000 and 5500 Series
printers: |
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-Enrichment
Issue.
-Ink Marks on Printouts.
These problems cannot be solved but they can be reduced. |
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