Troubleshooting Printhead Error Codes

The Printhead Error Codes can be found on the Service Information Print (Setup Menu/Information Menu/Internal Prints/Print Service Information/Current Information). The actual error code is a decimal number and it has to be converted to a binary number before it can be used.

In order to convert the decimal error code to a binary error code, you can use a calculator. For example, if you had the error code 4099, you would enter 4099 as a decimal number and then select the binary option which would give you a binary number of 1000000000011.

The following table explains the meaning of the different bits (0 or 1). When the value of the error code is reported as 0, it means that the Printhead is working correctly:

The binary number needs to be read from right to left so that the 1st bit corresponds to the right one of the binary number. For example, the error code 4099 is converted to binary number 10000000000011. So using the table above, the error code means "FAILS_LOGICAL_V", "FAILS_CONTINUITY" and "MISMATCH".