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Printhead Errors

  NOTE: If you think your Printer is requesting you to replace your Printheads too frequently you can check Printhead nozzle status by printing the Diagnostic Print (Refer to Print Quality).

  NOTE: Do not touch, wipe or attempt to clean the Printhead nozzles. This can damage the Printhead and reduce print quality (See Carriage Interconnect Wiper for Maintenance Procedures).

  NOTE: When replacing Printheads:

 
-Ensure that you have the correct Printhead.
-Ensure that the Printhead is the correct color for that slot.
-Ensure that the protective cap is removed from the Printhead.
-Check the empty slots to see if they need cleaning. In extreme circumstances, when a Printhead is inserted, it is possible that the Printer will not recognize it due to the build-up of ink on the electrical connection between the Printhead and the Printhead carriage. To clean the build-up of ink, use the User Maintenance Kit.

  NOTE: If all 6 Printheads present the same error message, check the following:

 
-All Printheads installed are NOT wrong type i.e. wrong model, Setup Printheads instead of normal etc.
-If you replace or reseat Printheads one at a time and the error persists for all Printheads, this indicates a hardware failure. Do the following:
 
1. Check that the Carriage Tube Connector is correctly connected to the Carriage.
2. Check that the Trailing Cable connections between the Carriage Assembly and the Main PCA and if the cable is damaged, replace it (See Trailing Cable).
3. Replace the Carriage Assembly (See Carriage Assembly and Belt).
4. Replace the Main PCA.

Status Numbers
 Error Description Procedure
XX02 Reseat
XX06 Reseat
XX08 Reseat
Continuity problem between the Printhead and the Carriage Assembly.
Try the following (verify if the message returns to OK after each one).
1. Reseat the Printhead.
2. Remove the Printhead and clean the interconnect, refer to Carriage Interconnect Wiper.
3. Replace the failing Printhead.
4. Check the Carriage Tube Connector is correctly connected to the Carriage.
5. Check Trailing Cable connections between the Carriage Assembly and the Main PCA and replace the Trailing Cable if damaged.
6. Replace the Carriage Assembly (See Carriage Assembly and Belt).
XX10 Reseat
Electrical failure.
XX03 Replace
Printhead smartchip failure.
Replace Printheads.
XX04 Replace
Setup Printhead installed.
Install normal Printheads.
XX05 Replace
Used setup Printheads installed.
If priming Tubes install new Setup Printheads otherwise install normal Printheads.
XX09 Replace
Electrical failure.
1. Replace the Printhead(s).
2. Check Trailing Cable connections between the Carriage Assembly and the Main PCA and replace the Trailing Cable if damaged.
3. Replace the Carriage Assembly (See Carriage Assembly and Belt).
4. Replace the Main PCA.
XX11 Replace
Incorrect type of Printhead installed.
If Tubes system is priming: install Setup Printhead(s)
Ensure that you have HP No. 81 Printheads installed.
XX12 Replace
Printhead does not match the rest of the ink consumables.
Ensure that all the ink consumables are HP No. 81
XX13 Replace Printhead smart chip failure. Replace the Printhead(s).
XX14 Replace
XX15 Replace		 The Printhead has an internal electrical failure. 1. Replace the Printhead(s).
2. Replace the Carriage Assembly (See Carriage Assembly and Belt).
XX16 Replace
XX17 Replace		 The Printer was printing: Printhead short Select YES to replace Printheads or NO to finish print job without the failed Printhead (print quality is affected). You must replace the Printhead after the print job.
XX18 Replace The Printhead smartchip detects an unapproved manufacturer. Install HP No. 81 Printheads.
XX20 Recover The Printhead has detected nozzle failure. 1. You can continue using the Printhead unless the (XX21)Replace message is displayed (the affect on print quality depends on the print mode).
2. Perform the Recovery procedure (See How to fix the Nozzle Defects).
XX21 Replace The Printhead has detected a significant number of bad nozzles that affects print quality. Select YES to replace Printheads or NO to finish the print job without the failed Printhead (print quality may be affected).
The message will be displayed for every print job until you replace the Printhead.
1. Attempt the Recovery procedure (See How to fix the Nozzle Defects).
2. If the message persists replace the Printhead(s).
  Printhead Recovery Procedure
   

The Printer regularly performs a series of controls on the health of the Printheads and when they start to degrade the Printer will prompt the user to recover the Printhead [(XX20)Recover].


At this stage, the customer should obtain new Printheads. Depending on the print mode being used (Max. Quality, Productivity or Max. Speed) the Printer may still be able to print with an acceptable print quality. Refer to How to fix the Nozzle Defects for details on performing Printhead recovery.

If the Printer is printing a job and the Printhead health degrades to a significant degree [(XX16) and (XX17)Replace], the front panel will display a warning.

Press the or down key to select YES or NO and press the Enter key. If you select YES the print job will be cancelled and Printhead replacement will be started. If you select NO, the Printer will finish the current print job.
 
  NOTE: This message will be displayed each time you send a print job to the Printer until you replace the failing Printhead(s).

  WARNING: If you select NO the Printer finishes the current print job WITHOUT using the failed Printhead i.e. without using that color.
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