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Current Media, Printhead and Ink Information

This page contains the following information:
  • Current Printer Configuration.
  • Paper Loaded Information.
  • Current Printhead Kit Information.
  • Current Ink cartridge Information.

The first two lines are available at the beginning of each Service Information Page and contains standard information (like Service ID, Firmware version).

Items of Interest

The items explained below are useful to know:
  • Temperature and Humidity: The sensors are located on the ISS PCA (at the top of the Ink Cartridges).
  • Active Paper Path: Whether Roll or Cut Sheet is currently loaded.
  • Remaining Media Length: Currently this will show "not available" all the time since the media length tracking function in not available.

  • Printhead Status: 'OK', 'Missing', 'Reseat', 'Replace' or 'Remove'.
  • Expiration Date: Manufacture date (date marked on the actual Printhead) + 24 months.
  • Used with non-HP ink: Can be reset to NO only when a new Printhead has been installed and neither the Ink Tubes nor the Ink Cartridges have been marked as "Used with non-HP ink = Yes".
  • Warranty spent: Percentage (%) versus 1000ml.
  • Scan Axis Shutdown: Corresponds to a media jam.

  • Printhead Health: This represents the number of nozzles out of service during the last drop detection that was performed.
Number of Nozzles Out
Printhead Health
< 5
10
> or = 5 and < 10
9
> or = 10 and < 20
8
> or = 20 and < 30
7
> or = 30 and < 50
6
> or = 50 and < 70
5
> or = 70 and < 100
4
> or = 100 and < 150
3
> or = 150 and < 200
2
> or = 200 and < 400
1
> or = 400
0

  • Cartridge Status: 'OK', 'Missing', 'Low', 'Very Low', 'Empty', 'Reseat' or 'Replace'.
  • Expiration Date: Manufacture date (date marked on the actual Ink Cartridge) + 30 months.
  • Install Date: Corresponds to the internal date of the Printer (RTC) when the Ink Cartridge was installed for the first time.
  • Capacity: Total capacity of the Ink Cartridge.
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