select printer | 5000/5500 series | service information | service test and utilities
hp designjet 5000/5500 series printers
» service test and utilities
  » service information
» toubleshooting
» system error codes
» hp ink supplies troubleshooting
» service test and utilities
» service calibrations
» print quality
» preventive maintenance
» functional overview
» downloads
» parts list
» disassembly
» send feedback or
comments
 
Service Utilities
   

The following is a list of all internal Service Utilities available in the Printers. Instructions for entering the Service Utilities menu are given on See Entering the Service Utilities Menu.

 
1. Turn Drive Roller
The purpose of this Service Utility is to facilitate the cleaning of the Drive Roller and the Overdrive.
2. Prime Tubes
The purpose of this Service Utility is to prime the Tubes when the tubes are NOT new and they need to be reprimed or automatic priming was not completed.
3.Altitude Setup
This Service Utility allows the operating altitude to be set for the Printer.
4. EEROM Setup
The purpose of this Service Utility is to set the Printer Model, the Serial Number and Japanese Fonts.
5. Reset Life Counters
The purpose of this Service Utility is to reset the preventive maintenance counters when parts have been replaced.
6. Backup EEROM
The purpose of this Service Utility is to restore the EEROM content when the Main PCA or Hard Disk Drive are replaced.
7. Image Quality Warning
This Service Utility allows you to turn the Image Quality Warning message On or Off.
8. Diagnostic Print
This Service Utility allows you to print a Diagnostic print that will help you to troubleshoot image quality problems and verify printhead nozzle status.
 
Entering the Service Utilities Menu

1. Once the message "Ready" is displayed on the front-panel, scroll to the "Printer Setup Options" icon and press the Enter key.

 
ON-SITE REPAIR


For On-Site Engineers accessing the complete list of Service Utilities

a. Once inside the "Printer Setup Options" menu, use the Arrow keys to scroll to the "Utilities" menu and press the Enter key.

b. Once inside the "Utilities" Menu, press the following key combination to access the complete list of Service Utilities.

 
PHONE SUPPORT


For Call Agents requesting the User to access a limited number of Service Utilities

a. Once inside the "Printer Setup Options" menu and the "Device setup" menu is highlighted, press the following key combination.

 

2. The message below is displayed. Select Yes to continue.

3. You are now in the Service Menu. Use the Arrow keys to scroll to the "Service Utilities" menu and press the Enter key.

4. Use the Arrow keys to scroll through the "Service Utilities" selections.

5. Press the Enter key to begin a specific operation when the required Service Utility is highlighted.

 
  NOTE: If the Printer is not used for 3 minutes, the Printer exits the Service Tests Menu and you must repeat the above steps to enter Service Utilities again.
  NOTE: In some cases a quick press of a button may not be recognized by the Printer. When pressing a button, be sure to press it deliberately and all the way to the bottom of its travel.
  NOTE: If the Printer hangs up during an operation, switch the Printer OFF and restart from step 1.
© 1994-2006 Hewlett-Packard Company