select printer | 5000/5500 series | service information | system error codes | error codes
hp designjet 5000/5500 series printers
» system error codes
  » error codes
» ffff ffff xxxxxxxx
» ffff ffff 01dcxxxx
» ffff ffff 02b301b0
» ffff ffff 030d0170
or ffff ffff 030d0171

» ffff ffff 031609xx
» ffff ffff 03450097
» ffff ffff 036000bd
» ffff ffff 036e0136
» 01002D
» 010023
» 010030 034c095e
» 010040
» 010041
» 010042
» 010090
» 010091
» 010092
» 011000
» 040000 01E603D9
» 050000
» 050001
» 06030C
» 06040C
» 0A0000
» 0A0010
» 0A0020
» 0A0030
» 0A0040
» 0A0050
» 0A0060
» 0A0070
» 0B0000
» 0B0001
» 0B0002
» 0B0003
» 0B0004
» 0B0005
» 0B0006
» 0B000X
» 0B0010 xxxxxxxx
» 0B000A
» 0B000B
» 0B000C
» 0B000D
» 0B000E
» 0B000F
» 0C0030
» 0C0032
» 0C0040
» 0C00FF
» 0C1000
» 0C1001
» 0D0000
» 0D0000 033f019C
» 0D0002
» 0D0003 xxxxxxxx
» 0D0004 xxxxxxxx
» 0D0005 03180382
» 0FXXXX
» 0F0200 00b007bc
» 0F0200 00b007E5
» 0F0200 01E603d2
» 0F0100 03180382
» 1f500XX
» e50000
» send feedback or
comments
 
System Error: ffff ffff xxxxxxxx (General Firmware Error)
     
Problem Description:

All ffff ffff errors are general firmware errors. This does not mean that the firmware has failed, but that the firmware (as a piece of software) has experienced an internal crash and before doing anything incorrectly it displays this error. We can compare this to the "blue-screen" that appears in the Windows operating system when there is a software problem. These errors also mean a system crash.

Usually, the errors are sporadic and appear very randomly. The best solution is just to switch the Printer OFF and ON and check if the problem has disappeared (as in Windows). Frequently, the problem will disappear.

However, sometimes the same system error appears quite often or it is permanent. Its root cause (as explained above) may not necessarily be a firmware problem; it could also be related to the Ink Supplies, Electronics Module, etc.

In this situation, please take note of the Firmware version, the situation where the problem can be reproduced and the COMPLETE system error code and report it to the division.

   
       
Corrective Action: Try the following:
 

-Power-cycle the Printer and to check whether it still fails. -If it still fails, upgrade to the latest Firmware revision (as the newer revisions are more stable and solve many of the problems) and check whether it still fails.
-If it still fails, report the error to the division. In this case, it is important to report the firmware revision the printer is using, the complete error number, which software application the customer is using (name, version, etc.) and as much information as possible about when it occurred.

   
© 1994-2006 Hewlett-Packard Company