Print Mask could not be generated.
The mask generation algorithm could not generate the print mask. Possible
causes are memory corruption, print mode definition incompatible with
mask restrictions (if using an external RIP). The cause is
not likely to be the Printhead because if it was, the Printhead
would be marked as XX21 REPLACE.
Corrective Action:
Try the following:
-Re-boot the Printer and the error code should
not appear again.
-If the problem continues to appear and the customer is using an
external RIP, ask them to try one of the internal print modes by
printing from the HP Driver. If the problem disappears, then the
RIP print mode was causing the problem and the customer should contact
the RIP vendor.
-Check whether there is a printhead in the XX21 REPLACE
status. If there is, replace that Printhead.
-If there is no Printhead in the XX21 REPLACE status,
print the Diagnostic Print to find the Printhead with the failing
nozzles.
