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IntroductionPhone Support
In certain circumstances, a Call Agent can try and troubleshoot the Printer by requesting the Customer to perform a Service Test via the phone. Using this process, it can be determined whether the Printer requires any on-site maintenance.
Remember that the Key combination for the Customer to Enter the Service Tests and Utilities is different from the one that the Customer Engineer will use.
The following is a list of all internal Service Tests available in the Printer. Instructions for entering the Service Tests menu are given on Entering the Service Tests Menu.
The purpose of this test is to verify the operation of components related to the Scan Axis.
The purpose of this test is to verify the operation of components related to the Media Axis.
The purpose of this test is to verify the operation of the:
The purpose of this test is to verify the operation of the Carriage Assembly.
The purpose of this test is to verify the operation of the following Sensors:
The purpose of this test is to verify the operation of the Ink Supply Tubes.
The purpose of this test is to verify the operation of the Service Station and the Aerosol Fan.
The purpose of this test is to verify the operation of the Air Pressurization System (APS).
The purpose of this test is to verify the operation of the Vacuum Fans.
10. Others
This option allows you to:
The purpose of this test is to reset the EEROM values.
The purpose of this test is to automatically configure the Printer either as Standard or Productivity.
The purpose of this utility is to set the Serial Number and Part Number in case both the Hard Disk Drive and the Ink Supply Tubes are replaced at the same time.
The purpose of this test is to check the installed and active I/O Interfaces.
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