13. Error 71:19 Recovery

The purpose of this utility is to set the Serial Number and Part Number in case both the Hard Disk Drive and the Ink Supply Tubes are replaced at the same time.

Set the Serial Number as follows:

1. In the Service Tests submenu, scroll to "Error 71:19 Recovery" and press
Enter.

2. The Printer will check if the System Error Code 71:19 has been recorded and the following message will appear on the Front Panel:

Checking SE log.

If the Printer fails to find the System Error Code 71:19, the Front Panel will display Error: Utility not available. In this case press any key to exit.

3. If System Error Code is detected, the Printer will start the recovery procedure and the following messages will be displayed on the Front Panel:

Starting NvmBackup.

Starting NvmMain.

Getting Serial Number.

Checking Serial Number.

Starting Nvm.

Getting Part Number.

If there is a failure at this point, the Front Panel will display System Error Code 79:03.

4. The Printer will display the current Serial Number and the new Serial Number of the Printer. Use the Up and Down keys to go through the digits and press the Enter key to go to the next digit. You can press the Cancel key at any time to exit the utility without making any changes.

5. Once the new Serial Number has been entered, the Front Panel will display the Serial Number and Model Number of the Printer. Press the Enter key to confirm the Serial Number or the Cancel key to exit the utility without making any changes.

If there is a failure at this point, the Front Panel will display System Error Code 79:03.

6. A message will appear on the Front Panel asking you if you would like to change the Part Number of the Printer. Select Yes or No by using the Up and Down keys and press Enter to confirm your selection. If you select No, the process will end at this point.

7. If you select Yes, the Front Panel will display the new Serial Number and Part Number. Press the Enter key to accept.

If there is a failure at this point, the Front Panel will display System Error Code 79:03.

8. Once the process is completed, OK will be displayed on the Front Panel.

Once the Printer has recovered from the System Error Code 71:19, the Printer will be configured as HP Designjet 4000 (part number Q1273A). If the Printer was originally a HP Designjet 4000ps (part number Q1274A), you must contact the HP Customer Support Center for further information.